Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays). During product launches or high order volume, processing times may be slightly extended.
Once your order has shipped, you will receive a confirmation email with tracking information.
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Shipping Rates & Delivery Estimates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Estimated delivery times (after processing):
* Standard Shipping (U.S.): 3–7 business days
* Expedited Shipping (if available): 2–3 business days
Delivery times are estimates only and are not guaranteed.
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Order Changes & Address Accuracy
Please ensure your shipping address is correct at checkout.
We are not responsible for:
* Orders shipped to incorrect addresses provided by the customer
* Packages returned due to insufficient or incorrect address information
* Additional shipping costs to reship packages
If you need to update your order, contact us within 12 hours of purchase.
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Lost, Stolen, or Delayed Packages
Camaia Skincare is not responsible for:
* Lost packages marked as “delivered” by the carrier
* Stolen packages after delivery
* Delays caused by USPS, UPS, FedEx, or customs (if applicable)
If your package is missing, please contact the carrier first using your tracking number.
We are happy to assist where possible, but resolution depends on the carrier’s investigation.
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Damaged Packages
If your order arrives damaged:
* Contact us within 7 days of delivery
* Include photos of the product and packaging
We will evaluate and offer a replacement or store credit when appropriate.
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International Shipping (if applicable)
International customers are responsible for:
* Customs fees
* Import taxes
* Duties or local charges required by their country
We are not responsible for delays due to customs processing.
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Returns & Refund Policy – Camaia Skincare
Because our products are handmade skincare items intended for personal use, we maintain a strict hygiene policy.
All Sales Are Final
We do not accept returns or exchanges on used or unopened products for hygiene and safety reasons.
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Eligible Issues for Replacement
We will replace or offer store credit only if:
* You received the wrong item
* Your product arrived damaged
* Your order is missing items
You must contact us within 7 days of delivery to be eligible.
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Non-Returnable Items
We do not accept returns for:
* Change of mind
* Preference (scent, texture, feel, etc.)
* Allergic reactions (please review ingredients carefully before purchase)
* Normal natural variations in scent, color, or texture
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Refunds (if approved)
If a refund is approved, it will be processed back to your original payment method within 5–10 business days depending on your bank.
Shipping fees are non-refundable.
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Important Note
All products are:
* Handcrafted in small batches
* Made with natural ingredients
* Subject to natural variation in appearance and scent
These variations are normal and do not qualify as defects.