Frequently asked questions
1. Are your products natural?
Yes. Camaia products are handcrafted in small batches using natural ingredients such as plant oils, butters, botanical extracts, beeswax, and grass-fed tallow.
Because we use natural ingredients, each batch may vary slightly in color, scent, and texture.
2. Why does my product look or smell different from another jar?
This is completely normal for natural skincare.
Variations can occur due to:
- Seasonal differences in oils and botanicals
- Natural beeswax and tallow texture variations
- Essential oil evaporation over time
These differences do not affect product quality or performance.
3. Are your products safe for sensitive skin?
Our formulas are designed to be gentle and nourishing, but every skin type is different.
We recommend:
- Doing a patch test before full use
- Reviewing the full ingredient list before purchasing
- Consulting a professional if you have highly reactive skin or allergies
4. Do your products contain animal-derived ingredients?
Yes. Some of our formulations contain:
- Grass-fed beef tallow
- Beeswax
These ingredients are traditionally used in skincare for their rich, nourishing properties.
5. Can I use your products on my face and body?
Yes. Most Camaia products are designed for both face and body use. However, always check the specific product description for guidance.
6. Do your products help with acne, eczema, or skin conditions?
Camaia products are cosmetic products only.
We do not claim to:
- Treat
- Cure
- Prevent
- Diagnose any skin condition
Individual results may vary.
7. How long do your products last?
Because our products are made with natural oils, tallow, and beeswax:
- Typical shelf life is 6–12 months
- Store in a cool, dry place away from direct sunlight
- Always use clean, dry hands when applying
8. Why is my balm sometimes softer or harder?
Texture changes are normal due to natural fat and wax composition.
- Warmer temperatures → softer balm
- Cooler temperatures → firmer balm
This does not affect quality.
9. Do your products contain preservatives?
We use naturally stable ingredients like vitamin E and antioxidant-rich oils to maintain freshness. We do not use synthetic preservatives.
To maintain product quality:
- Avoid introducing water into jars
- Keep lids tightly closed
10. Are your products vegan or cruelty-free?
Camaia is cruelty-free.
However, some of our products are not vegan, as some formulas contain:
- Grass-fed beef tallow
- Beeswax
We have vegan options.
11. Do you ship internationally?
We currently ship to the United States of America. International customers are responsible for any customs fees, duties, or import taxes.
12. How long does shipping take?
Orders are processed within 2–5 business days.
Estimated delivery times:
- U.S. Standard Shipping: 3–7 business days
Delays may occur during holidays or periods of high order volume.
13. What if my package is lost or stolen?
Once a package is marked as delivered by the carrier, Camaia Skincare is not responsible for lost or stolen packages. Please contact the carrier directly for assistance.
14. Can I return my order?
Due to hygiene and safety reasons, all sales are final. We only replace items if they arrive damaged or incorrect.